Rapid Chat – Privacy Policy

Last Updated:

Rapid Chat (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile apps, and services (“Services”). By using Rapid Chat, you agree to the practices described here.

For terms governing your use of our Services, please see our Terms of Service & EULA.

1. Information We Collect

1.1 Information You Provide

  • Account details (e-mail, username, password).
  • Profile information you choose to share.
  • Messages, media, or other content you send through Rapid Chat.
  • Support requests, feedback, or survey responses.

1.2 Information Collected Automatically

  • Device data (device type, OS, browser).
  • Log and usage data (IP address, access times, pages/features used, crash reports).

1.3 Information from Third Parties (If You Connect)

  • Single sign-on or integrations (e.g., an identity provider) in accordance with that provider’s policy and your settings.

2. How We Use Your Information

  • Provide, operate, and improve the Services.
  • Deliver and route messages and communications.
  • Personalize features and content.
  • Maintain security; detect, investigate, and prevent fraud, abuse, or violations of our Terms & EULA.
  • Respond to inquiries and provide support.
  • Comply with legal obligations and enforce our rights.

4. How We Share Information

We do not sell or rent your personal data. We may share information only in these cases:

  • Service Providers: Vendors who help operate our Services (hosting, analytics, support) under contractual confidentiality and security obligations.
  • Legal & Safety: If required by law or in good-faith belief that disclosure is necessary to protect users, the public, or our rights.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Messaging & User Content

  • Messages may be encrypted in transit; however, no platform can guarantee absolute security.
  • You are responsible for the content you share. Objectionable or abusive content is prohibited and may lead to suspension or termination (see our Terms & EULA).

6. Data Retention

  • We retain personal data while your account is active or as needed to provide the Services.
  • You may request deletion of your account and associated personal data (subject to legal/operational retention requirements).
  • We may retain limited data to comply with law, resolve disputes, and maintain security.

7. Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.

8. Your Privacy Rights

Your rights may vary by location. Subject to applicable law, you may have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict certain processing.
  • Request data portability.
  • Withdraw consent where processing relies on consent.

To exercise your rights, contact us via rapidchat.info/support. We may need to verify your identity.

8.1 California Privacy (CCPA/CPRA)

California residents have additional rights to know, access, delete, and correct personal information, and to limit use of sensitive information. We do not sell or share personal information as defined by the CPRA. You can submit a request at rapidchat.info/support.

8.2 EEA/UK

If you are in the EEA/UK and believe we have not resolved your concern, you may lodge a complaint with your local Data Protection Authority.

9. Children’s Privacy

Rapid Chat is not directed to children under 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If we learn we have such data without proper consent, we will delete it.

10. International Data Transfers

Your information may be processed and stored in the United States and other countries where we or our providers operate. By using the Services, you consent to such transfers, subject to appropriate safeguards where required by law.

11. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, remember preferences, and measure performance.

  • Essential: Required for core functionality (e.g., authentication).
  • Performance/Analytics: Help us understand usage and improve the product.
  • Preferences: Remember your settings.

You can control cookies through your browser settings. Disabling some cookies may limit functionality.

Do Not Track: Your browser may send a “Do Not Track” signal; our Services do not currently respond to DNT signals.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will update the “Last Updated” date and may provide additional notice within the Services. Your continued use after changes means you accept the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

🌐 rapidchat.info/support